Frequently Asked Questions
Boarding
Our normal check-in and check-out times are:
- Check-in: 2.00pm to 4.30pm
- Check-out: 10.00am to 11.45am
We are closed on Christmas Day, New Year’s Day and Chinese New Year.
We do not usually accept check-ins on the eve of Christmas, New Year’s and Chinese New Year’s:
- Check-in: No check in
- Check-out: 10.00am to 12pm
On all other Public Holidays
- Check-in: Closed
- Check-out: Closed
As per AVS guidelines, the following prerequisites are needed prior to boarding:
1. A valid dog license.
2. A valid core DHLPP vaccination — Canine Distemper Virus, Canine Parvovirus, Canine Hepatits, Canine Parainfluenza Virus & Leptospirosis (serovars: canicola, grippotyphosa, icterohaemorrhagiae, pomona), done no more than 12 months & no earlier than 14 days before the start of boarding.
3. Deworming done no more than 3 months before the start of boarding. Please provide us with the date of most recent administered dose.
4. Flea & tick prevention done no more than 1 month before the start of boarding (with the exception of Bravecto which is effective for 3 months). Please provide us with the date of the most recent administered dose.
We will need proof of vaccination (images of front and back of vaccination card) and AVS license (PDF version preferred) to be Whatsapped to us before the start of your dog’s boarding.
As socialization with other dogs is part of the programme for all boarding dogs at Mutts & Mittens Active Joo Chiat, all dogs will be assessed before they turn up for boarding with us.
In the interests of safety for your dog, our staff and other dogs using our facility, if you believe your dog has behavioural or other issues that require special handling, please contact us prior to booking to ensure we are able to adequately care for your dog.
Please note that we are unable to board Scheduled Dogs (including cross breeds) in our boarding facility. Kindly get in touch with our team at The Animal Lodge for boarding of Scheduled Dogs.
Yes, that is what enrichment boarding is all about! Your dog may come into contact with other dogs in our facility, which includes dogs who are enrolled in our daycare programme.
Kindly let us know if you are uncomfortable with having your dog to socialize with other dogs and we will make special arrangements for him.
We feed boarding dogs NurturePro Nourish Life slow-cook lamb kibble with probiotic & prebiotic support, and Zealandia Deluxe lamb pâté wet food. If your dog(s) has a sensitive digestive system or has any known allergies, we advise you to provide an alternative food supply sufficient for the duration of your dog’s stay.
We feed twice a day, a morning feed between 9am to 10am and an afternoon feed between 4pm to 5pm. If you require a different arrangement, please let us know!
We treat all boarding dogs with a tick & flea prevention treatment upon check-in as a compulsory preventive measure.
However, if your dog is already protected, we will not need to do so at check-in. Please do let us know if your dog needs to be administered a dose during his stay with us – just let us know the required dosage, administration instructions and provide us the meds you use.
As this treatment is only prophylactic, we accept no responsibility for any tick and flea related problems that may occur during/after the stay.
Yes, we do! 24-hour live CCTV access is included in our rates, you’ll be able to view your pet anytime during his stay as long as you are have internet access. The app will be supported on multiple devices as well.
We will send you the instructions and log-in details as part of your check-in procedures.
We provide sleeping mats, basic food and water bowls. Please bring along your furkid’s own food and water bowls if they are using special kinds eg. slow feeders at home. If your furkid is other than grass trained, please bring the necessary (e.g. pee tray. pee pads) to make your dog more comfortable!
We do have limited storage, so just bring what your dog absolutely needs! We will not be responsible for any loss/damage of any of these items.
Boarding dogs will be brought out to our common area individually during working hours, but the exact time will vary.
If you elect for swims, the swims will be conducted at a timing based on the team’s daily schedule
We will notify you immediately if your dog experiences problems adjusting e.g poor appetite, anxiety, etc.
Any small issues such as superficial cuts, skin rashes, eye/ear infections, abrasions and cuts will be managed by our staff and we will notify you as well.
Our front office will only be open from 9am to 6pm, our phones and Whatsapp will only be manned during office hours.
However, our caregivers are onsite 24/7 and will alert the duty manager should any emergency situation arise.
The welfare of your dog is always our top priority.
Should any medical emergency requiring urgent action arise during your dog’s stay with us, e.g., physical collapse, suspected stomach bloat, etc, we will make reasonable efforts to contact you and your emergency contact. However, if we are unable to, we will seek immediate veterinary attention for your dog(s) at the nearest available veterinary clinic.
Transport will be charged for each vet run and Mutts & Mittens Active is not liable for any medical expenses incurred for any dog(s) left in our care
Yes! We work with a small number of trusted transporters with reasonable rates that have been thoroughly vetted. We will connect you with them to arrange pick up and drop off times. You can make payment directly to them
The time slot for drop off is between 2pm to 4.30pm, and pick up is between 10am to 11.45am.
Mutts & Mittens Pte Ltd is GST registered and the prices listed on this website are GST exclusive.
We accept Debit/Credit Card Payments. (Master Card, VISA)
Boarding fees for the duration of the booked stay must be paid in full before check in. Extensions of stays must be paid in full before checking out. Additional charges including but not limited to, medical services, food supplements, vet charges must also be paid in full before checking out.
Swimming
Yes, our pool is open to the public! All you need to do is book and purchase a private pool booking, Whatsapp us images of the participating doggos’ latest vaccination/titer test records (front & back), and turn up for some fun!
Each private pool session is for 3 dogs and 6 adult handlers, with additional guests and dogs chargable at $5/pax and $15/dog.
For scheduled breeds (including cross breeds), kindly inform us via WhatsApp before booking.
Refer to the link below for the list of Scheduled Dogs:
NParks list of scheduled dogs
You will need to purchase a private pool booking for your doggo to use our pool:
- Price: Each private pool booking costs $50 (before GST) and entitles you a 1-hour swim sessions for 3 dogs and 6 humans.
- Pre-requisites: Your dog will need to have a valid core vaccination – Canine Distemper Virus, Canine Parvovirus, Canine Adenoviruss, Canine Parainfluenza Virus & Leptospirosis (serovars: canicola, grippotyphosa, icterohaemorrhagiae, pomona) / titer test with a Leptospirosis vaccination i.e. done no more than 12 months and at least 14 days before the date of your private pool booking.
- Capacity: Each entry admits 3 doggos and a maximum of 6 humans. All dogs will need to be handled by a responsible adult. Only children 10 years and above are allowed access into the pool and pool area. You may also add on invite more dogs and handlers to join in at an additional cost per dog or person.
- Where: You can purchase a private swim slot on this site, just click on the “Swim” tab on the top right corner, select date and timing and off you go!
- Payment: We accept credit/debit card payments. Your purchase is only complete when we have received full payment for your private pool booking. You may be asked to provide the payment screenshot for further verifications.
- Proof of Vaccination: You will need to provide the participating dogs’ latest vaccination/titer test records (front and back) via WhatsApp after purchasing the private pool booking, before their swims.
The participating dogs will need to be in good health. If your doggo is experiencing vomiting, diarrhoea, a runny nose, cough, open wounds or skin conditions we will have to regretfully refuse entry.
Additionally, to keep your doggo safe, we strongly encourage all doggos’ vaccinations to be to date. This is because as many doggos pass through our premises, this increases the risk of transmission of infectious diseases such as Canine Distemper, Leptospirosis, Parvovirus, Parainfluenza and Kennel Cough.
Therefore, to book for a private swim slot, all dogs are recommended to have a valid core vaccination or titer test with a valid Leptospirosis vaccination conducted no more than 12 months before the expiry date of your private swim booking. Please do allow at least 14 days after your doggo’s vaccination before you take him for his first swim, this is to give your doggo sufficient time to build up immunity.
For scheduled breeds (including cross breeds), kindly inform us via WhatsApp before booking.
Not every dog takes naturally to the water.
If your dog has never swam before, you will need to introduce him to swimming the same way that we would teach a child to swim. In other words, lovingly, gently and with lots of fun.
If you are swimming your dog for the first time and would like some help, just Whatsapp us beforehand to arrange for our friendly staff to guide you with a few tips. We are always happy to help!
- Leash: For your dog’s and other dogs’ safety, please do keep your dog on leash outside of the play area.
- Swimming vest: If your dog needs a little help, this might be a good investment. If you haven’t got one, you can enjoy complimentary usage of swim vest of different sizes at our facility (we have sizes from XXS – M).
- Toys: Balls, frisbees, whatever your doggo loves to play with!
- Shower stuff: Shampoo if you intend to give your doggo a shower after his swim. Kindly bring along a towel to dry your doggo after!
Please do not feed your dog at least 2 hours before his swim. Please also do use the dog run to toilet your dog before heading to the pool. But if an accident does happen, there will be a cleaning fee charged.
No food nor drinks, including dog treats, are allowed at our facility.
Our pool opening hours and swimming slots are:
- Monday to Friday
- 3pm – 4pm
- Saturday & Sunday
- 8.30am – 9.30am
- 10.00am – 11.00am
- 11.30am – 12.30pm
- 1.30pm – 2.30pm
- 3.00pm – 4.00pm
- 4.30pm – 5.30pm
Do note that our pool is closed on Public Holidays & Eve of Public Holidays.
Absolutely! We hope you do, it’s a great way to bond with your doggo!
Every dog needs to be handled by a responsible adult in the pool and every dog must have its own dedicated handler. Only children 10 years and above are allowed in the pool.
Each private pool booking is good for 3 dogs plus up to 6 humans per session. Additional dogs and humans are welcome at an additional rate.
We have 2 shower stations in the premise. Please rinse your doggo before entering the pool.
We do not provide shampoo or towels, so remember to pack those if you plan to rinse your dog off after his swim. In consideration of others waiting to use the shower stations, we kindly request showers to be kept under 10 minutes.
We do have a blow dryer for blow drying your dog after his swim, but do bring along a towel to towel dry after as well.
We do not have dedicated showers for humans but a changing room is available for getting out of wet clothing.
Tip: Wet your dog’s fur before putting on his swimvest to prevent his fur getting caught in the velcro strips
Yes, we have swimming vests for all customers’ complimentary usage.
They are available in sizes XXS, XS, S, M
Our pool is about knee deep at approximate 50cmH and is rectangular shaped.
Our Mineral pool has a built in filtration system to ensure the water is always clean. Our pool also contains minerals such as Magnesium & Potassium that makes the water soothing for those with sensitive skin.
The 30 minute gap between swim sessions is to allow us to remove surface debris like fur. Additionally, we scrub the pool every morning before opening to prevent algae growth as well as vacuum twice weekly to remove any sedimentation.
Yes, absolutely! Please Whatsapp us what you have in mind!
Daycare
- Step 1. Get your doggo protected! Vaccinations and flea/tick prevention in place
- Step 2. Make an appointment for your doggo’s sociability assessment
- Step 3. Buy the Active Daycare Pass and make your booking
As long as your dog is in good health and does not have significant behavioural issues, he is suitable for day care.
He needs to be :
- not aggressive towards humans
- not aggressive towards dogs
- not protective of toys and other resources
Other pre-requisites include
- Your dog will need to have a valid core vaccination – Canine Distemper Virus, Canine Parvovirus, Canine Adenoviruss, Canine Parainfluenza Virus & Leptospirosis (serovars: canicola, grippotyphosa, icterohaemorrhagiae, pomona) or titer test with a valid leptospirosis vaccination
- tick/flea prevention
We do accept intact male dogs on a case by case basis, depending on temperament and whether there are behavioural issues. Unsterilized female dogs can also be accepted, except when they are in heat.
We do not have an age limit but we do require your dog to be in good health (e.g. no heart conditions, no neurological issues, fully sighted) and able to participate in physical activities like swimming and exercises that involve running. We also do not accept puppies under 10 months of age.
Please note that we are unable to enrol Scheduled Dogs (including cross breeds) and Brachycephalic breeds for our daycare programme.
Currently our Daycare Program are for Dogs with a weight of 15kg or less! If you are interested in our Active Daycare program but have a dog that weighs more than 15kg, you may visit our Kovan Outlet’s Website for more details!
Please only purchase your Active DayCare Pass after your dog has passed our sociability Assessment.
Here’s all you need to know about purchasing an Active DayCare Pass:
- Assessment: Your dog will need to pass a sociability Assessment before he can join our DayCare Programme. The Assessment costs $30 (before GST) and can be purchased online.
- # of Sessions: Each Active DayCare Pass allows you to book for 5 or 10 DayCare sessions (9am-5pm)
- Validity: 3-4 months from the date of purchase
- Pre-requisites: Your dog will need to have a valid core vaccination/titer test with valid leptospirosis vaccination i.e. done no more than 12 months before the expiry date of your Active DayCare Pass and at least 14 days before your doggo’s first DayCare Session. Your dog will need to be flea/tick free.
- Where: You can purchase an Active DayCare Pass on this site, just click on the Daycare Booking page and select your preferred Pass and off you go!
- Pay: You may make payments using the on-site payment checkout system.
- Proof of Vaccination: You will need to provide your dog’s vaccination/titer test expiry date when purchasing your Active DayCare Pass. Please also Whatsapp us an image of your dog’s vaccination card/titer test result before your doggo’s first DayCare Session
Your dog will need to pass our sociability assessment before he can join our Active DayCare Programme. The assessment costs $30 (before GST) and can be purchased online as follows:
- Click on the Daycare tab and select “Daycare Assessment”
- Select date and timing for the assessment and complete payment
During your dog’s assessment we will looking for:
Your dog’s current skill level in interacting with other dogs. This is to ensure that your dog and other dogs in our DayCare programme will be safe interacting with each other
The degree to which he may be handled so we can take him swimming and properly care for him
How well he is able to cope away from his pawrents, and to ensure he won’t be excessively stressed and will be able to have fun
We will assemble a panel of calm, socially experienced dogs to observe your doggo’s interactions and situational reactions to them. Pawrents will not be able to observe the assessment as their presence will have an impact on how their dog responds.
*Previously enrolled dogs that have not been to daycare for a period of 6 months and above will need to go through a sociability re-assessment
As many doggos pass through our premises, there is an increased risk of transmission of infectious disesases such as Canine Distemper, Leptospirosis, Parvovirus, Parainfluenza and Kennel Cough. We therefore require all Active DayCare doggos to be vaccinated and be protected against ticks and fleas.
To purchase your Active DayCare Pass, you will need to have a valid core vaccination or titer test conducted no more than 12 months before the expiry date of your DayCare Pass. Please do allow at least 14 days after your doggo’s vaccination before you take him for his first daycare session, this is to give your doggo sufficient time to build up immunity. A Kennel Cough vaccination is also highly recommended.
Your dog will also need to be on a monthly tick/flea prevention regime.
Our Active Daycare programme currently runs Tuesdays and Thursdays except for public holidays. Drop offs start at 8am while activities commences at 9am in the morning. Activities end at 5pm and pickups will be from 5-6pm.
Any early drop offs or late pickups outside these hours will be by special arrangement only. Do note that late pickups between 6.30pm to 8pm is subjected to a charge of $10 (before GST).
If your dog is not picked up by 8pm, we will treat him as a boarding guest and will feed him and bed him down in one of our kennels. You will be charged a boarding fee of $80 (before GST) for the night.
After you have completed purchase of your DayCare Pass, you may WhatsApp us to book your doggo in for daycare.
You may book your doggo in for Active Daycare depending on availability. However, do note that we will keep your doggo pretty busy in Active Daycare and your doggo may appreciate a lazy day every once in a while.
Your dog’s welfare is our priority. If your dog presents the following symptoms (but not limited to) – coughing, vomiting, diarrhoea/soft stools, lethargy – please do not send them in for daycare. If your dog is at daycare and displays any of these symptoms, you may be asked to pick your pet up.
Transport is not included in our DayCare Package. We work with a small number of trusted transporters with reasonable rates that have been thoroughly vetted. We will connect you with them to arrange pick up and drop off times. You can make payment directly to them.
The time slots are as follows:
- Pick up from home: 8.00am – 9.00am
- Drop off to home: 5.00pm – 6.00pm
Costs depend on the location of your residence: Mutts & Mittens does not take a commission from these transport charges.
Highlights of our Joo Chiat (JCD) Daycare Programme:
- Swimming – Heated indoor mineral dog pool (one of the first in Singapore!) with the usual 1-on-1 attention from our professional handlers and it’s swim swim swim whether rain or shine
- Therapeutic massage – no oils to grease up your baby’s fur, just some nice gentle pressure on muscles, body, and head to relieve any soreness after swimming (and some good ol’ cuddles)
- Group enrichment – what are treats if it can’t be shared amongst friends? Treats hidden in puzzles and snuffle mats will be prepped for your furbaby and friends to enjoy together! Fastest mouth and brain wins
- Agility course & Socialisation – Jumping across hurdles, going into a tunnel, emerging from the other end to join other fur-riends in running around! Letting any craziness, excitement, zoomies out!
We have pretty much everything your doggo needs, but do send your doggo with his own leash and collar and swimvest if he’s got one. Do also bring along your doggo’s medicated shampoo if he has one.
We provide dehydrated pork treats which will be used in the interactive puzzles and games, do bring along your doggo’s favourite treats if he or she is allergic to pork.
We don’t need any additional toys, but if your dog does insist on bringing his own toys, please make sure they are clearly labelled with his name and please understand we cannot be responsible for any loss or damage.
Unfortunately, we do not allow pawrents in during DayCare. This may not only disrupt the Active Daycare Programme but will also have an influence on how your doggo responds, he will be focusing on you instead of the designed interactions in our programme
Yes, we shower all daycare doggos after the morning swim. Shampoo is provided, but do bring along your doggo’s medicated shampoo if he is using one. Please let us know if you would like to opt out of the shower, and we will rinse your dog instead.
